Connectivity issues
Incident
Report for Tyro Service Status for Partners
Resolved
The earlier issue impacting some customers’ ability to process transactions has now been resolved.
We’re sorry for any inconvenience experienced.
We’re sorry for any inconvenience experienced.
Identified
We’re aware of an issue with a national network provider impacting some customers’ ability to process transactions. If you are experiencing any difficulty, please try rebooting your terminal or connecting to WiFi by following these steps:
https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro
https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine
https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi
While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
We’re sorry for any inconvenience being experienced.
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro
https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine
https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi
While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
We’re sorry for any inconvenience being experienced.
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
This incident affected: EFTPOS Machine Connectivity.
