Tyro Service Status for Partners

Identified - We have identified that POS/PMS partners who utilise iClient pairing redirect to integrate with us may be impacted by changes in Google Chrome (version 115 and above) and Chromium based browsers.

Our team is in the process of reaching out via call and email to all partners who may be impacted to provide further information. Alternatively, please contact your partner manager or email partners@tyro.com.au (for POS) or healthpartnerships@tyro.com (for PMS).

Sep 19, 2023 - 17:24 AEST
File Transfers Operational
Scheme Links Operational
Transaction Processing Systems Operational
EFTPOS Machine Connectivity Operational
POS Integration Degraded Performance
Reconciliation and Settlement Reports Operational
Settlement Operational
Medicare Easyclaim Operational
Healthpoint Operational
Partner Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
POS and PMS partner test environment Apr 8, 2022 12:00 - Apr 11, 2022 09:00 AEST
Tyro's test environment for POS and PMS partners will be unavailable between 12pm Friday 8/4/2022 to 9am Monday 11/4/2022 (Sydney time). We apologise for any inconvenience.
Posted on Apr 08, 2022 - 10:16 AEST
Past Incidents
Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - Resolved: Tyro's Customer Support line is available again and customers are able to get in touch by calling 1300 00 TYRO. We apologise for any inconvenience experienced.
Sep 22, 16:27 AEST
Identified - We are aware that customers may be experiencing issues when trying to call Tyro's 1300 00 TYRO Customer Support line. Our team is urgently working on a fix.

If you receive any calls from merchants, please let them know that if they require immediate assistance, to please either email cs@tyro.com with the subject "Urgent support", send us a DM via our facebook page or contact us via the Tyro Health Customer Support line on 1300 01 TYRO.

We apologise for any inconvenience being experienced and will provide updates as available.

Sep 22, 15:56 AEST
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Unresolved incident: iClient pairing redirect.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.