Update - The possible integration issue is now resolved, and our systems have returned to normal. We’re sorry for any inconvenience caused to you and your customers.
Apr 24, 2024 - 14:26 AEST
Apr 24, 2024 - 14:26 AEST
Investigating - We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions.
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table
To process a transaction in Stand Alone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-transactions-on-a-Tyro-EFTPOS-machine#purchase1-1
Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
Apr 24, 2024 - 11:30 AEST
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table
To process a transaction in Stand Alone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-transactions-on-a-Tyro-EFTPOS-machine#purchase1-1
Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
Apr 24, 2024 - 11:30 AEST
File Transfers
Operational
Scheme Links
Operational
Transaction Processing Systems
Operational
EFTPOS Machine Connectivity
Operational
POS Integration
Operational
Reconciliation and Settlement Reports
Operational
Settlement
Operational
Medicare Easyclaim
Operational
Healthpoint
Operational
Partner Portal
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
POS and PMS partner test environment
Apr 8, 2022 12:00 - Apr 11, 2022 09:00 AEST
Tyro's test environment for POS and PMS partners will be unavailable between 12pm Friday 8/4/2022 to 9am Monday 11/4/2022 (Sydney time). We apologise for any inconvenience.
Posted on Apr 08, 2022 - 10:16 AEST
Posted on Apr 08, 2022 - 10:16 AEST
